Since the problem only occurs during calls, there’s a chance that it may be caused by a bug in the Phone app.
If your iPhone is already running the latest iOS version at this time and all apps are up-to-date, simply skip this step.įorce close the Phone app. If you set your phone to not install updates automatically, now is the time to change that. The same can be said for some app developers. One of the reasons why Apple releases updates from time to time is to fix issues. Make sure that iOS and all apps are updated. Here are the steps that you can try to fix the issue. It may also be an isolated case as this is the first time we’ve heard of this problem.
There may be an iOS bug that causes this strange behavior. I tried swapping the SIM card with another phone and the problem was still present on my daughter’s iPhone 6 and the other phone with my daughter’s SIM card worked fine. T-Mobile has checked their network several times and keeps claiming there was no problem found. However, the earpiece speaker, loudspeaker, earbud, and Bluetooth all work fine in every other scenario, including playing music, playing games, skype calls, YouTube, Netflix, FaceTime, and even phone calls over T-Mobile WiFi calling.Īpple checked out the phone and claimed it was a T-Mobile network issue. Same problem whether audio is routed to earpiece speaker, loudspeaker, earbud, or Bluetooth. During a phone call, she cannot hear the other caller, but the other caller can hear her fine. My daughter’s iPhone has no audio during phone calls, but audio works fine in all other cases. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.īelow are specific topics we’re bringing for you today: Problem 1: iPhone 6 no sound during calls If you can, kindly include the exact error messages you are getting to give us an idea where to start. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page. Welcome to our #iPhone6 post for this day! A number of users have reported sound-related issues for the past few days so we tackle some of them here.
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